At CURED, we want every order to arrive safely and in excellent condition. We carefully prepare and package our body care products to help ensure a smooth delivery experience.

We currently offer shipping within Canada and to the United States.

Order Processing

Orders are typically processed within 2–4 business days after payment has been confirmed, excluding weekends and statutory holidays. During product launches, promotional periods, or unusually busy seasons, processing times may be longer. Once your order has been dispatched, you will receive a shipping confirmation and tracking information when available.Please ensure that your shipping address and contact information are accurate before completing your purchase.

Shipping Destinations

CURED currently ships to eligible addresses in:

• Canada

• The United States

Shipping availability may depend on the destination, carrier restrictions, and the products ordered. If we are unable to ship to your address, we will contact you to discuss the available options.

Shipping Rates

We offer standard and express shipping options for our Canadian and U.S. customers.

Standard Shipping

Canada: $13 CAD

United States: $18 CAD

Express Shipping

Canada: $40 CAD

United States: $40 CAD

All shipping rates are charged in Canadian dollars (CAD). Your available shipping options and final shipping costs will be displayed at checkout.

Please review your shipping charges before completing your purchase.

Estimated Delivery Times

Delivery times begin after your order has been processed and dispatched. They are estimates and are not guaranteed.

Canada: Estimated delivery is 2–7 business days after dispatch.

United States: Estimated delivery is 5–10 business days after dispatch.

Delivery times may vary depending on your location, carrier operations, weather, public holidays, and customs processing for international shipments.

Tracking Your Order

When tracking is available, your tracking information will be provided by email after your order has shipped. Please allow time for tracking information to update after the carrier receives your package. If your tracking information has not changed for an extended period or your package appears to be delayed, please contact us for assistance.

Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, contact hello@curedofficial.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss available options. Additional shipping charges may apply where permitted by law.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us with your order number and any relevant photographs or tracking information. We will review the issue and work with the shipping carrier where appropriate to determine the next steps. Nothing in this policy limits any rights or remedies available to consumers under applicable law.

United States Orders: Customs, Duties, and Taxes

Orders shipped to the United States may be subject to applicable customs requirements, duties, tariffs, taxes, or other import-related charges.

Where such charges apply, responsibility for payment will depend on the shipment terms and applicable law. Any charges payable by the recipient will be the recipient's responsibility unless otherwise stated at checkout or agreed in writing.

Customs inspections and other import procedures may affect delivery times.

Product Care and Packaging

We take care when preparing body care products for shipment. Please inspect your order when it arrives. If a product has leaked, arrived damaged, or appears to have been compromised during transit, contact us promptly so we can review the issue.

For your safety, do not use a product if its packaging appears tampered with or the product appears contaminated.

Contact Us

If you have questions about shipping or need assistance with an order, please contact hello@curedofficial.com

Please include your order number so we can assist you as efficiently as possible.

Thank you for choosing CURED. We appreciate your support and look forward to being part of your body care routine.